Warranty
This Privacy Policy describes how ELEADSOUQ (hereinafter referred to as the "Website", "we", "us" or "our") when you visit, use our services or purchase products on eladsouq.com (hereinafter referred to as the "Website") or otherwise use the Website. How your personal information is collected, used and disclosed when you communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether a customer, website visitor or other person about whom we collect information in accordance with this Privacy Policy.
Please read this privacy policy carefully. By using and accessing any Service, you agree to the collection, use and disclosure of information as described in this Privacy Policy. If you do not agree to this Privacy Policy, do not use or access any Service.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take other actions required by applicable law.
How we collect and use your personal information
To provide our services, we collect your personal information from a variety of sources and have collected it within the past 12 months, as set out below. The information we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide, improve or enhance the Service, comply with applicable legal obligations, enforce applicable Terms of Service, and protect or defend the Service, our rights and the rights of our users or others.
What personal information we collect
The type of personal information we collect about you depends on how you interact with our website and use our services. When we use the term "personal information," we mean information that identifies, relates to, describes, or is capable of being associated with you. The following sections describe the specific categories and types of personal information we collect.
Information we collect directly from you
Information you submit directly to us through our Services may include:
Contact information includes your name, address, telephone number and email address.
Order information includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information includes your username, password, security questions, and other information used for account security purposes.
Customer service information, including information you choose to include in communications with us, such as when you send messages through the Services.
Certain features of the Service may require you to provide certain personal information directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your use
We may also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interactions with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
▪️Companies that power our website and services, such as Shopify.
▪️ Our payment processor collects payment information (such as bank account, credit or debit card information, billing address) to process your payment in order to fulfill your order and provide you with the products or services you have requested in order to fulfill our relationship with you.
▪️ When you visit our website, open or click on an email we send you, or interact with our services or advertising, we or third parties we work with may use online tracking technologies (such as pixels, web beacons, software development kits, third-party libraries, and cookies) to automatically collect certain information.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the "Third Party Sites and Links" section below.
How we use your personal information
Provide products and services . We use your personal information to provide services to you and perform our contract with you, including processing your payments, fulfilling your orders, and sending you notifications relating to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, scheduling shipments, facilitating any returns or exchanges, and other features and functionality related to your account. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services that you choose to use. In this case, Shopify will treat your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send you promotional, advertising and marketing messages by email, text message or postal mail and to display advertisements for products or services to you. This may include using your personal information to better personalize services and advertising on our site and other websites.
Security and Fraud Protection. We use your personal information to detect, investigate, or take action regarding suspected fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone. If you believe your account has been compromised, please contact us immediately.
Communicating with you and improving the Service . We use your personal information to provide you with customer support and improve our services. This is in our legitimate interest to respond promptly to your needs, provide you with an effective service, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our website. For specific information about the cookies we use with Shopify to power our store, see https://www.shopify.com/legal/cookies. We use Cookies to support and improve our website and Services (including remembering your actions and preferences), run analytics, and better understand user interaction with the Services (it is in our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our website in order to better personalize services, products, and advertising on our website and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking cookies may have a negative impact on your user experience and may result in certain Services (including certain features and general functionality) not working properly or becoming unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners).
Our website also recognizes Global Privacy Control (GPC) signals that may permit you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of targeted sharing/advertising on the applicable browser or device and, if we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to the account as well. For more information about Global Privacy Control, you may visit https://globalprivacycontrol.org/. Except for Global Privacy Controls, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
How we disclose personal information
Under certain circumstances, we may disclose your personal information to third parties for the performance of contracts, legal purposes, and other reasons governed by this Privacy Policy. Such situations may include:
▪️ With vendors or other third parties who provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
▪️ Shared with marketing and business partners to provide you with services and advertising. Our marketing and business partners will use your information in accordance with their own privacy statements.
▪️ When you indicate, request or otherwise consent to us disclosing certain information to third parties, such as to send you products with your consent or through the use of social media widgets or login integrations.
▪️ Together with our subsidiaries or other persons within our corporate group, it is in our legitimate interest to manage our business successfully.
▪️In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Service, and to protect or defend the Service, our rights, and the rights of our users or others.
We have disclosed the following categories of personal information and sensitive personal information about users in the preceding 12 months for the purposes described in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" above:
Category
▪️ Identifiers, such as basic contact information and certain order and account information.
▪️Categories of personal information listed in the California Customer Records Regulations, such as basic contact information and certain order and account information.
▪️ Commercial information, such as order information, purchase information, and customer service information.
▪️Internet or other similar network activity, such as usage data
▪️Geolocation data, such as location determined by IP address or other technical means.
Award Categories
▪️Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer service partners, and data analytics providers)
▪️Business and marketing partners
▪️Related companies
We will not use or disclose sensitive personal information without your consent or to infer characteristics about you.
In the past 12 months, we have "sold" and "shared" (as those terms are defined under applicable law) personal information for the purpose of engaging in advertising and marketing activities as set forth below.
Categories of personal information
Identifiers such as name, email address, and phone number Business and marketing partners
Commercial information, such as records of products or services purchased. Business and marketing partners.
user generated content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit User-Generated Content to any public area of the Service, such User-Generated Content will be public and accessible to anyone.
We do not control who has access to the information you choose to provide to others, and we cannot guarantee that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you disclose or for the accuracy, use or misuse of any information you disclose or receive from third parties.
Third party websites and links
Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not owned or controlled by us, you should review its privacy and security policy and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information on such websites. Information you provide in public or semi-public areas (including information you share on third-party social media platforms) may also be viewed by other users of the Services and/or users of these third-party platforms and is not used by us or any third party. Our inclusion of such links does not, in itself, mean that we endorse the content of such platforms or their owners or operators, except as stated on the Services.
children's data
The Services are not intended for use by children and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may request that that information be deleted by contacting us using the contact information listed below.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of persons under the age of 16.
Security and retention of your information.
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some circumstances we may be legally entitled to deny your request.
▪️ Right to access/information: You have the right to request access to the personal information we hold about you, including details about how we use and share your information.
▪️ Right to deletion: You have the right to ask us to delete the personal information we hold about you.
▪️ Right to rectification: You have the right to ask us to correct inaccurate personal information we hold about you.
▪️ Right to portability: Under certain circumstances and with certain exceptions, you have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third party.
▪️ Restriction of processing: You have the right to ask us to stop or restrict the processing of your personal information.
▪️ Withdraw consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
▪️ Appeal: If we refuse to process your request, you have the right to appeal our decision. You can appeal our refusal by responding directly.
▪️ Manage communication preferences: We may send you promotional emails and you may opt out of receiving these emails at any time by using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You can exercise any of these rights anywhere on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we respond substantially to a request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require you to provide proof that you have authorized them to act on your behalf and we may require you to verify your identity directly with us. We will respond to your request promptly and as required by applicable law.
complaint
If you have a complaint about the way we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may appeal our decision or lodge a complaint with your local data protection authority.
international users
Please note that we may transfer, store and process your personal information outside of your country of residence. Your personal information is also processed by employees and third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the competent authority of the United Kingdom, unless the data is transferred to a country that has been determined to provide an adequate level of protection.
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If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us: fdgvngs@gmail.com